If you received a letter regarding your data, access your options on the Kroll website.
About the Trizetto Providor Solutions Data Breach (Late 2025)
- Who: TriZetto Provider Solutions (TPS), a technology vendor for healthcare, suffered a breach exposing patient data.
- What happened: Hackers accessed TPS’ web portals, stealing Protected Health Information (PHI) and Personally Identifiable Information (PII).
- Impact: Affects many healthcare organizations including Jupiter Dermatology and Hair Restoration and their patients/members; potential risk for identity theft.
- Kroll’s Role: Kroll was hired by TPS to provide identity theft monitoring and restoration services to affected individuals, hence the connection in notifications. Affected patients will receive a separate letter from Kroll and/or TPS that includes a unique code and instructions to enroll in credit monitoring services.
Frequently Asked Questions
Q: Was JUPITER DERMATOLOGY AND HAIR RESTORATION hacked?
A: NO. Jupiter Dermatology and Hair Restoration did not have a breach of its systems. A business we use to help us with billing services called TriZetto Provider Solutions (TPS) noticed their system was impermissibly accessed.
Q: What happened with the breach?
A: TPS became aware of suspicious activity within a web portal that some of its business partners use to access its systems.
Q: When did the breach happen?
A: October 2, 2025. TPS immediately investigated and fixed the issue. During its investigation TPS discovered the activity began in November 2024. TPS notified us on December 9, 2025.
Q: Was my information involved?
A: TPS through its contracted service provider, KROLL MONITORING sent letters to Jupiter Dermatology and Hair Restoration patient’s whose information was involved. If you did not receive a letter and your address with us is up-to-date, your information was not involved.
Q: What specific items of my personal information were involved?
A: Names, addresses, birthdates, Social Security numbers, health insurance member numbers (which, for some individuals, may be a Medicare beneficiary identifier), provider names, health insurer names, primary insured information, and other demographic, health, and health insurance information. The incident DID NOT affect any payment card, bank account, or other financial information.
Q: What is Jupiter Dermatology doing about the breach? How will GHS prevent this from happening in the future?
A: The breach happened to TPS. Our system was not hacked or accessed. Our system has been reviewed and is secure.
Q: Does this mean that I’m a victim of identity theft?
A: No. The fact that someone may have had access to your information doesn’t mean that you are a victim of identity theft or that your information will be used to commit fraud. We wanted to let you know about the incident so that you can take appropriate steps to protect yourself. The way to protect yourself is to place a fraud alert on your credit files, order your credit reports, and review them for possible problems.
Q: How will I know if any of my personal information was used by someone else?
A: The best way to find out is to order your credit reports from the three credit bureaus: Equifax, Experian and Trans Union. If you notice accounts on your credit report that you did not open or applications for credit (“inquiries”) that you did not make, these could be indications that someone else is using your personal information, without your permission.
Q: Do I have to pay for the credit reports?
A: No. You can order your credit reports from all three credit bureaus for free once a year. You can do this online at www.annualcreditreport.com, or by phone at 1-877-322-8228.
Q: What can I do?
A: You can place a fraud alert on your credit files. Simply call any one of the three credit bureaus at the numbers provided below and follow the “fraud victim” instructions. The one you call will notify the others to place the alert.
- Equifax 1-888-766-0008
- Experian 1-888-397-3742
- TransUnion 1-800-680-7289
